Before we begin our conversation, we'd like to cover a few important points and have a discussion with you around how to use O7 Rassel to give you the best experience. This is called a Support Agreement.
A support agreement outlines the mutual understanding between you and us, your wellness supporters, during your conversations on Rassel. It helps create a safe and respectful space by setting expectations for both sides. The agreement might cover topics like confidentiality, respectful communication, and the boundaries of the conversation. It ensures that the interaction remains positive and supportive for both you and Rassel supporters.
1. What is O7 Rassel? It's a chat-based mental health support service where you can have anonymous conversations with a wellness supporter in a safe and non-judgmental environment. Please note that this is not therapy, and we don't provide diagnoses, treatment plans, or prescribe medication. It's a supplement to therapy, offering you more accessible daily support where you can talk about whatever's on your mind.
2. What can you talk about on Rassel? O7 Rassel is a chat-based peer support service, which means you can discuss a wide range of topics that are on your mind. Whether it's stress, relationships, self-care, or simply sharing your thoughts, our wellness supporters are here to listen and chat with you in a supportive and understanding way. Remember, it's a space for you to connect and share whatever's important to you.
However, please remember that O7 Rassel is not a crisis or suicide hotline. If you're experiencing active suicidal thoughts, we recommend seeking immediate help, such as psychiatric hospital admission.
3. Who can use O7 Rassel? Anyone aged 18 and above can access our service.
4. What to expect from wellness supporters: Our wellness supporters won't give direct advice on life decisions. Instead, they're here to help you explore your options and provide support as you make choices that are right for you.
5. Your privacy matters: Anything you share on O7 Rassel is completely confidential. Our team of wellness supporters and their supervisors are bound by a strict non-disclosure agreement.
6. Changing faces: You might not always chat with the same person, as our team members rotate shifts. If you prefer consistency, we'll try our best to accommodate your request, though we can't guarantee it every time.
7. When can you reach out? O7 Rassel is available daily from 12 PM to 12 AM. You don't need to schedule conversations in advance – simply drop in anytime during these hours, and you'll be connected with a wellness supporter. Keep in mind that new users without prior conversations on that day get priority. In case of high demand, returning users might be placed on a waitlist or advised to reconnect the next day.
8. Respectful conversations: Our wellness supporters have the right to end a chat if inappropriate behavior occurs. This includes spamming, using offensive language, disrespect, threats, explicit content, harassment, or any signs of aggression.
9. Discount for therapy: If you're considering starting therapy, we offer a 20% discount on therapy sessions for all users*.
*This is only applicable to users who aren’t part of an Employee Wellbeing Program (EWP).
Feel free to ask if you have any questions or concerns. Your well-being is our priority.