Join Our Team
O7 Openning Opportunities
- Be the point of contact for our clients online, thus developing an intimate relationship with the online community.
- You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
Responsibilities and Duties
- Lead community team
- Oversee all customers communication by emails, calls, social media.. etc.
- Responsible for customer success
- Monitor, track and report on feedback and online reviews
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Communicate with Product and Marketing teams to stay updated on new products and features
- Build relationships with customers and potential customers
Skills and Qualifications
- Relevant university degree
- 4-6 years of experience in customer care / customer success
- Previous experience in customer care of luxury brands / healthcare is a plus
- Fluency in English and Arabic
- Strong leadership, negotiation and problem-solving skills
- Strong written and verbal communication skills.
- Ability to identify and track relevant community metrics
- Ability to interpret website traffic and online customer engagement metrics